FAQs

If you're having trouble finding your order confirmation email, don't worry! We automatically send out emails when orders are fulfilled, but they can sometimes end up in your spam folder. If you still can't find it, it might be because the email address you gave us was incorrect. Don't worry - just contact us with your name, address, and the right email address, and we'll be able to locate your order number and get your email sorted out! No need to stress - we're here to help.

We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!

We want to make sure you don't miss out on any important information, so once your order is fulfilled, we'll send out an automatic email with all the shipping details. If it's not in your inbox, don't forget to check your spam folder!

We hope this friendly reminder helps you stay up-to-date. Enjoy your order!

It typically takes 7-15 days to receive your order, but it can vary, depending on your location and how many orders we're currently processing. Sorry for any delays – our products are selling fast, and we're doing all we can to keep up! Thanks for your patience, and we hope you enjoy your purchase!

Hey there! To easily track your order and stay updated on your shipment, head over to our tracking page https://qottontights.com/apps/track123. All you need to do is enter your order number and email and you can get all the details you need. We hope this makes it easier for you - stay informed!

We know how important it is to get your order delivered on time, so we want to let you know that there may be a slight delay in the data provided by our shipping couriers. Tracking info can sometimes take a few days to update in our system, but rest assured, your order is on its way! We just kindly ask for your patience while we work to get your package to you as soon as possible. Thanks for understanding, and we appreciate your business!

Your Qotton products will be delivered to you via your local postal service. We'll make sure to dispatch your orders within 48 hours.

At Qotton, we store our products in warehouses across the UK, Germany, and Asia, so if one location is out of stock, we'll send your order from another warehouse to get it to you quickly! To make things easier for you, we take care of all the customs fees and clearance beforehand, so you won't have to pay a penny extra. Our delivery speed worldwide is usually around 7 days, but it can take up to 15 days in rare cases. We've got you covered!

Friendly reminder: You have 14 days from the date of delivery/receiving of your order to return or exchange your item(s) after that, we can no longer issue a store credit or replacement.

Free Items acquired via any promotions cannot be returned or exchanged.

We don't provide shipping labels, so return shipping costs are the customer's responsibility. To ensure we can track the journey of your return, please use a tracked shipping method.

Returns are free of charge, though it's worth noting that original shipping fees, duty paid or any other associated costs are non-refundable.

To be eligible for a return:

• Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of the order.

• Item(s) must be in the original packaging, which must be in original condition.

• The product must be in a new or undamaged condition and in its original packaging.

• Returns are only available in the UK and the US.

We'd like to kindly ask you to show off your photographic skills and take a picture of the item before sending it back to us. This way, we'll be able to evaluate its condition. Thanks for your help!

Store Credit

Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds. We are also unable to make any exceptions due to the item being out of stock or for any other reason.

To start a return, please email us at [email protected] or use our live chat or contact page.

Need help?

If you have any questions or if you received a faulty item, please contact us anytime at [email protected] and we will guide you on what to do next. We got you!

Sherpa Tights or Fleece-lined tights are a type of hosiery designed for colder weather. They have a soft, warm fleece lining on the inside to provide extra insulation and keep you warm during the winter.

Sherpa tights are great for moderately cold weather, but they may not be sufficient in extremely frigid conditions. It's a good idea to layer them with other warm clothing for added protection in such situations.

No, Qotton Sherpa tights are designed to provide warmth without adding bulk. They are typically thin and seamless, making them ideal for wearing under various types of clothing.

Yes, Sherpa / fleece-lined tights are often worn with skirts and dresses. They are a stylish and practical choice for adding warmth to your winter wardrobe while maintaining a fashionable look.

Sherpa Tights or Fleece-lined tights are a type of hosiery designed for colder weather. They have a soft, warm fleece lining on the inside to provide extra insulation and keep you warm during the winter.

Sherpa tights are great for moderately cold weather, but they may not be sufficient in extremely frigid conditions. It's a good idea to layer them with other warm clothing for added protection in such situations.

No, Qotton Sherpa tights are designed to provide warmth without adding bulk. They are typically thin and seamless, making them ideal for wearing under various types of clothing.

Yes, Sherpa / fleece-lined tights are often worn with skirts and dresses. They are a stylish and practical choice for adding warmth to your winter wardrobe while maintaining a fashionable look.

To choose the right size, refer to our size chart https://qottontights.com/. Measure your height and weight to find the best fit.

Yes, Qotton Sherpa tights come in various thicknesses, ranging from light to heavy. Thicker options provide more warmth and are better suited for colder weather, while lighter ones are perfect for milder temperatures.

We have the following available:

Light (80g) - Perfect for a snuggly everyday style

Thick (200g) - Perfect for super cold snowy days

Sherpa / Fleece-lined tights should be treated with care. Hand washing or using a gentle cycle on your washing machine is recommended. Avoid using bleach and high heat in the dryer. 🙂

Yes! You can find our Qotton Sherpa tights in a variety of colors to suit your fashion preferences.

Yes! Our Qotton Sherpa tights are not limited to any gender. Men can also wear them for extra warmth and comfort during cold weather, especially under trousers or jeans.

Yes, the fleece lining can help reduce static and fabric clinging, making your clothing more comfortable to wear during the winter months.

Sherpa / Fleece-lined tights are better suited for everyday activities and urban wear. 🙂

Layer with Confidence: Qotton Sherpa Tights are perfect for layering. Pair them with skirts, shorts, or dresses for an extra layer of warmth and style.

Boot Bliss: Tuck your Qotton Sherpa Tights into your favorite boots for a chic and cozy look. Whether ankle boots or knee-highs, they're a match made in fashion heaven.

Accessorize: Complete your look with a statement belt, chunky scarf, or stylish hat. Qotton Sherpa Tights are the canvas, and you're the artist.

Year-Round Styling: Don't limit yourself to winter. Qotton Sherpa Tights can be your go-to choice for chilly spring and fall days.

Casual Chic: Pair your Qotton Sherpa Tights with a cozy oversized sweater for a relaxed yet fashionable look. It's like a warm hug for your whole body.

Date Night Delight: For a romantic evening out, combine your Qotton Sherpa Tights with a flowy skirt and heeled boots. You'll look and feel incredible.

All-Weather Adventure: Qotton Sherpa Tights are great for outdoor activities too. Wear them under hiking pants or ski gear for an extra layer of warmth during your adventures.

Mix and Match: The key to Qotton Sherpa Tights is versatility. Mix and match with different outfits to create a unique look every day. Fashion is all about having fun!